PRIVACY POLICY

Our full Privacy Policy is below, in glorious legalese. Contact us with questions.
Last updated: February 02, 2023.

This Privacy Policy describes how Smart Remote Application. We handle personal information we collect about users of our website at www.smartremotedev.com and our mobile applications (collectively, the “Service”).

Personal Information We Collect

Information You Give Us

We collect personal information you give us, such as:

Account information: We collect personal information when you create an account, such as your email address and password, as well as your phone number if you provide one to enable two-factor authentication or if you use our telephony service.

Account content: If you have a Service account, you can use and store different types of data in the Service, such as photos and videos, files, messages and other content.

Transaction information: When you order paid versions of the Service, we collect information necessary to complete the transaction, including your name, payment information and billing information.

Forum content: You may post messages and other content in help forums or message boards within the Service. This information is stored within the Service and other users can see it.

Contact details: We collect the contact details you share with us when you
communicate with us, which may include your email address, phone number, postal address or social media handles.

Feedback and correspondence: You may share information with us when you respond to surveys, request customer support or otherwise interact with us.

Contact details for parties you invite: If you decide to invite someone else to create an account on the Service, we will collect your and the third party’s names and email addresses to send an email and follow up with the third party. You or the third party may contact us at service.smartremote@gmail.com to request deletion of the other party’s information. By inviting someone else to use the Service, you confirm that you have that person’s permission to do so.

Device data: You may choose to give us permission to access certain data on or components of your device, such as your photos, contacts, microphone and camera. You can always disable this access in your device’s settings.

Sensitive personal information

We will never ask you to send us or submit to the Service any information related to racial or ethnic origin; political opinions or union membership; religious or other beliefs; your health, biometric or genetic information; information about your sexual preference or sexual orientation; or information about your criminal background.

Information we collect automatically

Device and usage information: We use server logs, cookies and similar technologies to automatically collect information about your computer or device and how you interact with the Service. For example, we may record your application version, browser type, computer or mobile operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer or mobile device when you use the Internet, which may vary from session to session) and your unique device, application or advertising identifiers. In addition to information about your device, we collect information about how you interact with the Service, such as the page that referred you, your search terms, pages or areas of the Service you use or share, the time and duration of visits, features you used and links you clicked on.

See the VPN Service section below to learn more about information we collect when you use that service.

Cookies: See our Cookie Notice for more information about how the Service and third party analytics providers and advertisers use cookies and similar technologies to collect your information when you use the Service.

Phone information: If you use the telephony or text messaging services available in some of our mobile applications, we may collect information related to your use of these services, such as the phone numbers you call and message and from which you receive calls and messages, the content of text messages, number of minutes used, number of text messages sent, and amount of data plan consumed.

Information We Collect from Other Sources

When you use our My Number Lookup service, you can request that we send you personal information associated with your phone number that we collect from publicly available and commercially available sources. We do not use this information for any purpose other than to provide it to you when you use the service, we do not share it with any third parties (except for our service providers as described below under How We Share Your Personal Information) and we do not retain it for longer than is necessary provide the service.

Advertising

If you use an ad-supported version of the Service, advertising companies use cookies and similar technologies to collect information about how you use it, and to serve you ads tailored to your interests in the Service and elsewhere. See our Cookie Notice for more information.

How We Use Your Personal Information

We will only use your personal information in ways that are compatible with the purposes listed below for which it was collected or as subsequently authorized by you.

To provide the Service

We use your personal information to provide and support the Service. As part of providing the Service we may send you service announcements, technical notices, updates, security alerts and support-related messages through the Service or by email. We may also communicate with you in response to your support requests, questions or feedback.

For research and development

We use the information we collect to better understand your interests and the Service, make improvements to the Service and to develop new features and services.

To send you marketing communications

If you use the Service, request information from us, or participate in our surveys, promotions or events, we may send you Smart Remote Application related marketing communications. You can always opt out of these communications by following the opt-out instructions in the message or by contacting us.

To create anonymous data

We may create aggregated and other anonymous data from our users’ personal information. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties to operate, understand and improve our Service, develop new services and for other lawful business purposes.

For security, compliance, fraud prevention and safety

We may use your personal information as we believe appropriate to investigate or prevent violation of the law or our Terms of Service; to secure the Service; to protect our, your or others’ rights, privacy, safety or property; and to protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

For compliance with law; legal claims

We may use your personal information as we believe appropriate to:

(a) comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities;

(b) where permitted by law in connection with a legal investigation;

and (c) to prosecute or defend legal claims.

With your consent

In some cases, we may ask for your consent to collect, use or share your personal information with your consent, such as when we request access to your photos or other data through prompts in your mobile operating system.

How We Share Your Personal Information

For compliance with law; legal claims; security, compliance, fraud prevention and safety

We may disclose information about you as we believe appropriate to government or law enforcement officials or private parties.

(a) for the security, compliance, fraud prevention and safety purposes described above; (b) as required by law, lawful requests or legal process;

(c) where permitted by law in connection with any legal investigation;

and (d) to prosecute or defend legal claims.

Exercising Your Rights

Applicable data protection laws give you certain rights regarding your personal information. You have the following options in relation to your personal information that was collected:

Data Access and Portability: You can request copies of your personal information.

Change or Correct Data: Where you cannot update data by yourself through your account, you have the right to ask to correct change, update or rectify your data.

Data Retention and Deletion: The user data is generally retained for as long as your user profile is in existence or as it is needed to provide the relevant services. However, specific retention times can vary based on context of the processing performed. You have the right to ask to delete all or some of the personal data that is held about you.

Restriction of Processing: Under certain circumstances, you may have the right to limit the ways in which your personal information is used.

To exercise any of the rights described above, you can contact us through email service.smartremote@gmail.com. Please bear in mind that we ensure the above mentioned rights only with respect to the information that we physically access and store.

Security

The security of your personal information is highly important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We take reasonable and appropriate measures to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information.

We implement appropriate technical and organizational measures, which are designed to implement data-protection principles, such as data minimization, in an effective manner and to integrate the necessary safeguards into the processing. We seek your personal data to be encrypted with proper and strong encryption algorithms, including hashing where possible.

Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We do our best to protect your personal data, nevertheless, we cannot guarantee its absolute security. In the event that your personal information is compromised as a breach of security, we will promptly notify you in compliance with applicable law.

If you have any questions about security of our App, you can contact us at through the email.

Third Party Sites and Services

The Service may link to or integrate with other websites and services operated by third parties, including social media platforms, advertising services and other websites and applications. These links and integrations are not endorsements of, or representations that we are affiliated with, any third party. We do not control third party websites, applications or services and we are not responsible for their actions. Third party websites and services follow different rules regarding their collection, use and sharing of your personal information and we encourage you to read their privacy policies to learn more.

Children’s privacy

Our App is not intended for children under the age of 16. Therefore, we do not knowingly collect or solicit any personal information from children under 16. No one under age 16 may provide any personal information to the App. If you are under 16, do not use or provide any information on this App or through any of its features. Do not provide any information about yourself, including your email address. If we learn that we have collected personal information from a child under age 16 without verification of parental consent, we will erase that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us.

Changes to this Privacy Policy

We may modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or another reasonable manner through the Service. Any modifications to this Privacy Policy will be effective when posted (or as otherwise indicated at the time of posting).

If you object to an update of this Privacy Policy, you must notify us and ask to deactivate your account and delete your personal information prior to the effective date of the update. Continued use of the Service after an update to this Privacy Policy will indicate your acceptance of the update.

Contact Us

If you have any questions or concerns about our Privacy Policy, please feel free to contact us at:

Smart Remote Application
L17-11, 17th Floor, Vincom Center Building, No.72 Le Thanh Ton, Ben Nghe Ward,

District 1, Ho Chi Minh City, Viet Nam

service.smartremote@gmail.com

Additional Informations

Cookie Notice

Cookies are small data files stored on your computer or mobile device by a website. They transmit information about your use of the site to its operator or to third parties that placed the cookie.

Our sites and applications use both session and persistent cookies to enable you to sign in and use our sites and applications, store your preferences and settings within them; analyze how they perform, personalize your experience with them, provide interest-based advertising and for other lawful purposes. We may also use other similar technologies for these purposes, such unique device identifiers, and third-party software embedded in our mobile applications. In some cases, these cookies and similar technologies are used by third parties.

The cookies and similar technologies used in our sites and mobile applications are as follows:

Disabling cookies: Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com. If you do not accept our cookies, you may experience some inconvenience on our sites. For example, you may not be able to store preferences in our sites. If you disable cookies, certain features of our website may not work.

Limiting mobile application tracking: Most mobile devices provide settings that will let you limit collection of your information for advertising. To learn more, see at http://www.networkadvertising.org/mobile-choice.

For more information about how we collect, use and share your personal information, please see our Privacy Policy.